What to do if you Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU Shanghai (coming in their next newsletter) to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.  

Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – you will have those instructions soon!). 

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!

2017 Study Away Spring Pre-Arrival Newsletter #1

All of you should have received the “2017 Study Away Spring Pre-Arrival Newsletter #1” in your email last week! This is directly from the staff at NYU Shanghai and they offer excellent instructions on what to do before you go, textbook information, and tips on your new neighborhood and packing!  If you didn’t receive it, let me know.

As you may have read, information about Arrival Day and navigating the airport will come in the next newsletter, so keep an eye out!

 

And here are some other things to keep in mind:

  • Know the time difference between your hometown and Shanghai, and discuss a communication plan with your friends and family.
  • Check the exchange rate for your host country’s currency regularly.
  • Purchase any necessary voltage convertors and/or adaptors.

And remember these tips from our First Time Traveler Post. (They’re actually quite good for everyone!)

Global Safety Tips

Keeping you safe — and ensuring your ability to make academic progress — are top priorities for NYU. As you prepare to spend the semester away from your home campus, we wanted to share with you some tips and best practices that will help to do so.

The University continuously monitors events in cities and countries around the globe, and adjusts security precautions, as necessary, based on the local environment. Should an urgent situation arise, the University maintains an emergency notification system, which delivers alerts via text message and email.

  • Register your travel with your respective embassy or consulate – both while you are at your study away location, and anywhere else your travel plans may take you.
  • Make sure to have a mobile phone with you whenever you’re away from the site – and be sure to keep it charged!
  • If you are planning on traveling away from your site – even if only for a night — please be sure to register your trip in NYU Traveler, and let a member of your local site staff know.
  • Please be sure that your site staff has a local contact phone number for you.
  • Do your homework before you travel away from your site. Check for potential travel warnings for cities and countries to which you are thinking about traveling (the US State Department website is a good place to start.
  • Always be fully aware of your surroundings. Avoid at-risk areas (in many cities, this could include locations that are very popular with tourists). And if during your travels you ever find yourself in a situation in which you feel uncomfortable, trust your instincts and leave.
  • Whenever possible, travel in groups. Whether you’re going out for an evening, or are planning to explore the region (or beyond), go with friends!
  • If you don’t know the person entering a building right after you, make sure they have their own ID — don’t allow “piggy-backing” at entrances to NYU academic centers and residence halls.
  • If you ever have a question or concern about your safety – either at your site, or while you are traveling – either check with your local site staff, or call the NYU Public Safety Command Center (open 24/7) at +1.212.998.2222.
  • Should you ever feel anxious or upset during your time away, or you simply want to have someone to speak to, please call the Wellness Exchange (24/7). You can always reach them at +1.212.443.9999, but many sites also have local numbers, which can be found here.

For more safety tips, visit: http://www.nyu.edu/shanghai/student-life/safety.html

 

 

Preparing for Study Away Series: Workshop Resources

This packet is intended to give all students the opportunity to consider their identity during the pre-departure process, even if they weren’t able to attend our in-person events.  If you have questions, please do not hesitate to reach out to me, and we are happy to talk to you or connect you to resources or students. Also check out these identity-based resources in China from IES Abroad.

Alternatively, you can download the Workshop Resources here.

Reminder: Orientation Surveys Due December 9th

For those of you who attended the Pre-Departure Orientation on November 5th, please fill out this survey. It’s anonymous, so be honest- we want your help to know how we’re doing!

For those of you who did not attend the Pre-Departure Orientation, you must review the  NYU Shanghai Pre-Departure Orientation Spring 2017 presentation and complete this mandatory quiz.

The final deadline is December 9!!

Pre-Departure Orientation Recap & Make-Up Quiz

For those who could not attend the in-person orientation, we missed you. There were some great questions and discussions with the Global Peer Mentors.  

While there is no way to replicate that experience, we are providing this version of the NYU Shanghai Pre-Departure Orientation Spring 2017 presentation for those who could not attend. Please ensure to read through the presentation in its entirety and complete this mandatory quiz to test your knowledge and make sure you know the essential information! This must be completed by Monday, November 28. 

Some key points to remember from the orientation:

  • All students must arrive on Feb 2 and can check into the residence after 12 pm. On-site orientation is Mandatory on Feb 3.
  • Housing is ONLY available during the dates of the program, Feb 2 – May 27!
  • All class attendance and course related field trips are mandatory.  Do not book personal travel until you have arrived and confirmed your syllabi.
  • Bring all the prescription drugs you will need for your entire stay. Make sure you talk to your doctor about getting a prescription for any medication you take regularly for the full 4 months. Do NOT ship medication overseas.
  • All students must take a Chinese language course. If you are unsure about your level, take the CAS Chinese Mandarin Placement Exam. If you think you should place out, email shanghai.chinese.program@nyu.edu before Feb 2, 2017.

If you have any questions or concerns after you have read through the presentation, feel free to email me.  To be put in touch with an NYU Shanghai alum, email global-peer-mentors@nyu.edu.

Enroll Your Trip with STEP!

The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. By enrolling you will receive important information from the Embassy about safety conditions in your study away country.

Learn more about enrolling your trip by clicking here!

Global Programs Wants to Follow Your #NYUGlobal Journey

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Do you love sharing your experiences on social media? Global Programs wants to follow your #NYUGlobal journey as you blog, instagram, and share video around the world. Our platforms are dedicated to showcases the student experience throughout the global network and we’d be happy to share or feature your content! Submit your email through this Google form and let’s connect!  

Check out NYU Global Programs on these platforms:

Instagram – Explore the amazing sights captured by study away students. We do contest, trivia and GIVEAWAYS!!

Facebook – See what #NYUGlobal students are doing abroad, the amazing places they visit, the exotic food they eat and all the new people they meet. Be the first to learn about our events and ….

Twitter – 140 characters to get some #MondayMotivation, #WednesdayWisdom, #FridayFacts and more from all 14 global locations.

Youtube – A playlist for every site. Watch fun student videos, take facility tours, hear about internships, and more.